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| Things
to know once you've ordered. |
| Ordering
custom-manufactured discs can be a somewhat complicated process, particularly
if you’ve never done it before. Disc Makers has people and processes
in place to make sure that the process is as easy and smooth as possible.
The more you know, the smoother your order will flow through our facility.
Please read the information below and familiarize yourself with it so that you can help
your project go through quickly and easily. |
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| Your
personal project manager. |
| Once
your order comes in, you’ll be assigned your own project manager
who will be your primary contact for the duration of your order. Your
project manager will call you and go over any details that are unclear
and will be the person who will send proofs, take care of corrections,
manage your project through completion, and handle any reorders. For
future new order quotations, your product specialist who quoted your
project will still be your contact. |
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| Deposit
and final payment. |
Disc
Makers requires a deposit of 50% of the purchase price with most custom
manufacturing orders (your product specialist will inform you of the
deposit requirements). The balance of the purchase price, subject
to a five percent (5%) production under or over run, is due upon completion
of the order, before shipping (no C.O.D.s). Your project manager will
notify you of your exact final balance when your project is completed.
If replication orders are prepaid in full, including freight and applicable
taxes, any overs will be at no charge.
Reorders, rush orders, and printed materials, must be prepaid in full,
including freight and any applicable taxes. Direct mail fulfillment
orders always require postage to be paid before mailing. The customer
will be informed of the exact postage after we receive customer’s
mailing list. |
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| Over
and under runs. |
| Since
your order is custom-made from scratch, we reserve the right to vary
the actual quantity shipped by a nominal amount to account for our
QC processes. Disc Makers reserves the right to produce and bill for
production over runs or under runs up to five percent (5%) of the
customer's order. You will be billed for actual amounts shipped –
e.g. if you order 1,000 units we will ship between 950 and 1,050 units
(though under runs don’t happen often). If replication orders
are prepaid in full, including freight and applicable taxes, any overs
will be at no charge. If your order was an under run, we will credit
your account for the difference. |
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| Customer
Content. |
| Customers
are responsible for obtaining backups of originals of all content
(including without limitation masters, graphic files, multimedia files,
video files, and audio files) provided in digital electronic form
(including without limitation recordable CD or DVD, digital video
master, Zip, SyQuest, 1630, DLT, DAT, or other digital recording medium,
or as uploaded to Disc Makers’ website via FTP, email, or other
means) for manufacturing. Disc Makers will not return such electronic
content to the customer upon completion of the order. Disc Makers
will return analog masters, original artwork, photos, transparencies,
etc., furnished by the customer upon completion and payment of the
order. |
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| Proofs
(and what you can do to avoid delays). |
Graphics
proofs - Whether we do your design
or you supply your design, we will check your files and send you a
proof for your approval. In most cases, we email the proof, but we
may mail them via overnight delivery. In order for an order not to
be delayed, you must approve the proof the day they you receive it
from us; each day you hold onto your proof without approving it will
result in a day you will lose in production, so please approve or
call with changes and corrections immediately.
Audio or content proofs -
For most orders where you supply a CD-R, DVD-R, or DVD+R master ready
to go, we do not send a content proof; we guarantee the finished discs
will match the disc you sent us. However, if Disc Makers is doing
authoring or any audio mastering, we will send a reference disc, which
need to be approved the day you receive it to avoid production delays.
If you don’t approve your proofs the day you receive them, your
order will be delayed.
Please
be aware of the following:
| • |
Significant
changes or extensive corrections requiring multiple rounds of
proofs or changes to artwork at the customer’s request
will lead to delays in your project |
| • |
Check
your proofs carefully; once you sign off on the proof, Disc
Makers is not responsible for any errors you missed. |
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If
you supply the design of your project and want to make a change,
it is considered a change and not a correction, and there will
be a charge to make the change. Please proof your supplied design
carefully before sending it to us. |
| • |
If Disc Makers does the design, we will do one round of corrections
for free; if we make them and you wish to make further corrections,
there may be a charge. We guarantee that you will be satisfied
with the design work and SoundLab mastering; if you are not
satisfied, we will refund your money. |
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| Turn-times
are not guaranteed. |
| Turn
times as quoted or acknowledged by your product specialist or project manager are only an estimate, and are not guaranteed. Please remember
that every project is custom-made, and while we do our utmost best
to meet your deadlines, there can be occasional unforeseen delays.
Disc Makers disclaims liability for delays in delivery and any resulting
consequential damage or losses. Your project manager can keep you
informed of estimated due dates while your order is in progress, or
you can check
your order status online. |
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| Shipping. |
Product
shipping is FOB Pennsauken, NJ. Disc Makers’ product pricing
does not include freight unless specifically mentioned.
Most custom-manufactured orders ship via UPS or DHL and will arrive
within two business days. Orders over 3,000 pieces will ship by truck
and may take longer. Posters, shipping supplies, and other items may
ship via ground or motor freight. Hardware and blank media orders
ship UPS Ground or via motor freight. Please discuss shipping details
with your product specialist. For more information about shipping,
and some sample shipping rates, click
here.
Shipping outside mainland USA:
| • |
Check
local customs regulations to find out if import duties apply
to your order. |
| • |
Canada
–
All merchandise ships via ground freight prepaid. Shipments
are subject to NAFTA regulations and documentation. |
| • |
Puerto
Rico – All merchandise ships freight prepaid
and will arrive in two business days. There is a 6.6% import
duty for products shipped into Puerto Rico. |
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Hawaii
– All merchandise to Honolulu ships freight prepaid. |
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Alaska
– All merchandise ships freight prepaid. |
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Caribbean
– All merchandise to the islands in the Caribbean ships
freight prepaid via DHL. |
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All
other countries – We will ship your merchandise
via the freight company and method of your choice. Any balance
due, including freight, must be paid in full prior to shipping.
Call us for a shipping quote at 1-866-707-0012. |
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| Taxes. |
| We
have sales offices in VA, CA, WA, IL, NJ, GA, and NY. Per federal law, we
charge sales taxes to orders and product shipping to those states.
Please realize that if an order is shipped to or picked up in those
locations, the local applicable sales tax will be charged. Customers
who are resellers should provide us with their reseller certificate
to be exempt from sales tax. Churches, nonprofit groups, and charitable
organizations should provide their tax-exempt documentation to their
product specialist to be exempt from sales tax. |
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| Our
satisfaction guarantee. |
All
of our work on your project is done in-house to such exacting standards
that Disc Makers is the only manufacturer in the industry that offers
you this satisfaction guarantee: You must be 100% satisfied with your
graphic design proofs and audio tests (if applicable) or we’ll
cheerfully refund your deposit in full. Your finished product will
match the proofs you approved within commercial standards, or we’ll
make it right. You must be satisfied!
Good luck with your project! |
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