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 | Sales and Support Policies
The first 30 days of ownership are very important. In this time period, Disc Makers will honor the Perfect Fit Guarantee, will accept returns (see below), and replace defective merchandise (DOA). So make sure you open your equipment up and try it out immediately.
Perfect Fit Guarantee (PFG): The PFG gives you 30 days to decide whether you got the best system for your needs. If you didn't, you can send it back for a full credit towards something else.
Returns: If you decide you just want to return the equipment (within first 30 days of purchase) and not get a different product, we will assess a 15% restocking fee. The reason is that we can no longer sell the equipment as new, and will have to test, refurbish, and repackage it. Restocking fees are typical in the electronics industry.
Return Material Authorizations (RMA): If you decide to return a unit, you must obtain an RMA number from our Customer Support Center. The RMA should be referenced clearly on the box(es). The RMA number helps to speed up the processing of your return and is standard in industries where products are returned/exchanged. Failure to obtain an RMA number before sending your purchase back could result in delay of processing.
Dead on Arrival (DOA): If you suspect that there is something wrong with your system, don't hesitate to call Disc Makers tech support (888-800-4038). If something got damaged in shipping or is defective, we can swap your unit out for another (same model) in the first 30 days of ownership. After that, you'll have to send it in for warranty service.
Shipping: You are responsible for all shipping charges. Exceptions are when Disc Makers is exchanging equipment that we determined to be DOA, products covered by Advanced Replacement Service and products that we return to the customer after Warranty Service. Note: Always use a trackable method to send back equipment and insure for full value.
Warranty: Most Disc Makers products include a one-year warranty that covers defects in parts and labor. So basically, we take care of almost everything except accidents and abuse on your end. It's a depot warranty, which means that you need to ship your unit to us with an RMA number and we will repair or replace it at our discretion.
Extended Warranty: Some products can be purchased with an optional extended warranty. This simply adds an additional year to the standard warranty, so your equipment has warranty coverage for a total or two years from date of purchase.
Advanced Replacement Service (ARS): This optional yearly service plan is ideal for customers who cannot afford to wait for their equipment while it's at Disc Makers for warranty service. Under this program Disc Makers will have you up and running within 2 business days. We'll cover the expedited shipping both ways.
Packaging (Boxes): Keep all of your original packaging (boxes/foam) in a safe place for the life of the unit. If you ever need to send a unit in for evaluation/ repair, you will have the packaging available. We require you to ship equipment back in its original packaging. Failure to keep original packaging can result in extra costs (to buy new packaging) and a longer repair turnaround (you will have to wait for the new packaging to arrive before sending a unit in for repair).
Bench Fees: Bench fees are standard in the manufacturing industry. They can be one-time or hourly fees charged for evaluating and/or repair of out-of-warranty equipment. Bench fees vary by manufacturer.
Outlet Purchases: Purchases from the Disc Makers Outlet website have a 90-day warranty rather than a whole year. Also, the extended warranty and ARS options are not available for these purchases. |
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