Re: Discontinuation of Elite series duplicators and printers.
Dear Elite Users,
As you may have noticed, Disc Makers is no longer offering the Elite Series disc publishing system for sale in its catalogs or website. Due to insurmountable supply issues with the principal vendor of robotic parts, Disc Makers management felt that we could no longer supply potential new Elite Series customers with the high standard of products that our clients require and deserve.
What does this mean to you? As a current Elite Series owner you can rest assured. Disc Makers has an onsite repair and testing facility, stocked full of replacement parts with factory trained, hands-on technicians, as well as a fully staffed customer service department dedicated to supporting your Elite Series duplicator. All repair work is performed right here in our New Jersey service center. All warranties, whether standard or enhanced coverage, will continue without disruption. Our service center is committed to supporting your system in the same fast, friendly and efficient manner you have experienced (if you’ve needed us) in the past.
And even if your warranty has expired, we have you covered. We have spare parts and the ability to support and repair Elite Series duplicators from early 2002. Yes, we can still service units that are more than 6 years old!
Whether your duplicator is in or out of the warranty coverage period, or if you are experiencing any technical issues please call us toll free at 888-800-4038 from 9AM to 5PM EST, email us at techsupport@discmakers.com or browse the technical support section of our website for the latest support information, software updates, FAQ or manuals and quick start guides 24 hours a day.
I’d like to conclude this update by thanking you for purchasing your duplication equipment from Disc Makers. We hope you have gained many hours of productivity each day since installing your disc publishing system.
Disc Makers has enjoyed almost 10 years of disc duplication equipment and supplies sales and this year we are making an even larger commitment by expanding our product line, reducing our consumable and media prices all while providing the very best in customer service. We only sell products where the supply of parts is consistent and the various suppliers meet their commitments for on time delivery and best in class manufacturing practices.
We’re here to help you and committed to providing superior service and support.
Sincerely,
David Olinsky, VP of Hardware and Consumables
Joel Maxey, Director, Hardware and Consumable Operations
