When you purchase our designated GUARANTEED production times, we promise your discs will be ready to ship in the selected time frame, calculated in business days from the moment you approve your proofs. If we're late, you get $100 back for every day we miss our deadline — up to $200. For projects less than 500 units, you get 10% back for every day we miss our deadline. But don't worry. Because we do all our manufacturing and printing in house, we're the fastest manufacturer on the planet.
We guarantee your satisfaction with your art and audio/content proofs. If you are not satisfied with your proofs, and choose to cancel your job, we will refund your deposit.
In addition, if your finished product does not match your proofs, within commercially accepted standards, we will replace your product at no additional charge. Furthermore, all products we custom-manufacture or print are unconditionally guaranteed against defects in quality and workmanship. If any our custom-manufactured products is found to be defective in quality, we will replace or repair the defective product at no additional charge.
To see further details and conditions relating to our Satisfaction Guarantee, please refer to the "Warranty of product, limitation of liability, and indemnification" section of our Terms and Conditions.
With our Low Price Promise you'll never have to choose again between the fastest turn times, highest quality, or most competitive pricing in the industry.
Here's what our Low Price Promise means: We will match any written quote on an identical CD or DVD replication package or Disc Duplicator, Printer, or Peripheral equipment from any reputable U.S. manufacturer. It's that simple.
We regularly hear from customers who bought from another company to save a few bucks, and end up unhappy with their purchase. We don't want the same thing to happen to you! Now there's no reason to ever compromise between price and quality. We make everything in our own factory, which allows us to offer you price, quality, and speedy delivery – without compromise.
Our first commitment when buying a Disc Duplicator, Printer, or Peripheral is to your satisfaction. That's why Disc Makers is the only manufacturer in the country to offer you an exclusive Perfect Fit Guarantee: If you are not satisfied with your Disc Duplicator, Printer, or Peripheral purchase for any reason, return it within 30 days for full credit toward any other unit we sell. You must be satisfied!
We stand by every product we sell since we build them right here in the USA in our own factory. That's how we control the quality, and that's how we can back every duplicator with a one-year, bumper to bumper warranty as well.
Click here to learn more about our Duplicators and Printers.
Our SoundLab Guarantee:
Our SoundLAB provides world-class audio mastering at prices independent musicians can afford. Our expert mastering engineers and top-quality mastering equipment will make sure your music is ready for commercial release. If you are not satisfied with our work, you pay nothing for our mastering services, guaranteed.
To learn more about or SoundLab click here.
Our Design Studio Guarantee:
If you are using our award-winning Design Studio services and you are not satisfied with your design proofs for any reason – you pay nothing, guaranteed. It's that simple. Ask one of our helpful product specialists for complete details.
To learn more about our Design Studio click here.
LOW PRICE GUARANTEE DETAILS:
For CD or DVD Replication: We will match any written quote on an identical CD or DVD replication package from any reputable U.S. manufacturer. Product features, components, quality, and turn times must be identical. Offer is limited to new replication orders as published in Disc Makers' catalog or on our website. Offer not valid on short-run disc duplication, printed items, Merch, Design Studio, SoundLab, or any other non-disc replication product. Guarantee does not apply to advertising errors or misprints, special discounts, restricted offers, rebates, limited/minimum quantity or limited time offers, close-outs, liquidations, or clearances. Guarantee valid only on comparable prices as presented to Disc Makers on the date of purchase. We cannot issue refunds if you locate a lower price after the date of purchase.
For Disc Duplicators, Printers, and Peripherals: We will match any price on an identical, in-stock disc duplicator or printer from any reputable U.S. seller. The advertised item must be new and factory sealed, and backed by a manufacturer's warranty applicable in the United States. Guarantee does not apply to advertising errors or misprints, special educational or government reseller discounts, restricted offers, rebates, limited/minimum quantity or limited time offers, close-outs, liquidations, clearances, or auction sites. Guarantee valid only on comparable prices as presented to Disc Makers on the date of purchase. We cannot issue refunds if you locate a lower price after the date of purchase.